Dear readers and customers,
We sincerely apologise for the numerous delays in obtaining your packages. We are all concerned about whether our orders will arrive in time for Christmas, so we are aware of the stress this may bring. Sadly, there isn't much we can do to change the situation.
We understand when customers contact or call us to inquire about the status of their orders, but regrettably, we are unable to provide any additional information. Since the couriers won't respond to our questions, we are unable to provide you with any other information.
Your package may be delayed due to the Royal Mail national strike and heavy snow in some parts of the country. Thank you for your understanding and patience! We all support the postal employees and believe they have a right to be heard, that much is certain.